What payment methods do you accept?

We accept M-pesa, major credit cards (Visa, Mastercard), PayPal, and bank transfers.

How long does shipping take?

Shipping times may vary depending on your location and the product you’ve ordered. Typically, orders are processed and shipped within 1-2 business days. Delivery within our domestic service area usually takes 3-5 business days, while international shipping may take 7-14 business days.

Can I track my order?

Yes, absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier’s website.

Are your products covered by a warranty?

Yes, all our products are covered by a manufacturer’s warranty. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact our customer support team for specific warranty information.

Can I cancel my order?

If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, cancellation may not be possible.

How can I contact your customer support?

We have a dedicated customer support team ready to assist you. You can reach us via email at support@alltech.africa or by phone at +254790073112. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT).